House Rules
Terms and Conditions
These conditions form the agreement between you and Bizzo Casino whenever you open an account, place a wager, or claim an offer. Registering on the site confirms that you have read and accepted them.
- Account registration and verification
- You may hold one account only, opened in your own legal name with accurate details. Duplicate registrations are consolidated or closed, and any balance built on a duplicate may be voided.
- Registration is limited to individuals aged eighteen or above who reside in a territory where our service is lawfully accessible. It is your responsibility to confirm the legal position where you live before depositing.
- Identity verification is compulsory before a first withdrawal and may be repeated when payment methods change or thresholds are reached. Withdrawals stay on hold until the requested documents are supplied and approved.
- Deposits, wagering and withdrawals
- Funds must originate from a payment instrument held in your own name. Third-party deposits are rejected, and where such a payment settles regardless, the amount is returned to source once identified.
- Bets are settled according to the result reported by the game supplier. Where a demonstrable software fault, disconnection error, or pricing mistake affects a round, Bizzo Casino may void the affected wagers and adjust balances accordingly.
- Withdrawal requests are processed to the same method used for deposit wherever the provider permits it. Processing times vary by method, and pending requests may be reversed by you at any point before they are dispatched.
- Promotional offers
- Each bonus carries its own qualifying deposit, turnover requirement, maximum stake, expiry window, and list of excluded games. The specific rules published alongside an offer sit above the general statements made here.
- Placing wagers above the permitted bonus stake, or targeting low-risk outcomes to run down a turnover requirement, is treated as offer abuse. The associated bonus and any winnings derived from it may be removed.
- Bizzo Casino may withdraw a promotion, or decline to extend one to a particular account, at its discretion. Where a promotion is cancelled, deposits made under it remain withdrawable subject to standard verification.
- Suspension, liability and dispute resolution
- We may suspend or terminate an account where we identify fraud, collusion, use of prohibited software, abusive conduct towards staff, or a breach of these conditions. Confirmed unlawful gains are forfeited.
- The service is supplied on an as-available basis. Bizzo Casino is not responsible for losses arising from connectivity failures, device faults, or interruptions outside our reasonable control, and our aggregate liability is limited to the balance held in your account.
- Raise any dispute with our support team first, quoting the round or transaction reference. If our final written response does not settle the matter, you may escalate to the licensing body identified on the site, and these conditions are governed by the law of the jurisdiction stated in that licence.
This document is published in English, and the English version prevails over any translation. Specific promotional terms, payment provider rules, and game supplier conditions apply in addition to what is written here.
- Bizzo Casino customer support — live chat and email as published in the site footer
- Curaçao Gaming Authority — the licensing body handling escalated player complaints