Data Handling
Privacy Policy
Bizzo Casino collects a limited set of personal information in order to run a licensed gaming service, and this notice sets out what we hold and why. It also explains the choices available to you regarding that information.
- Information we gather
- When you register, we record your name, date of birth, residential address, email address, telephone number, and chosen currency. These fields are mandatory under the identity obligations attached to our Curaçao Gaming Authority licence.
- Transaction records include deposit and withdrawal amounts, payment instrument details in truncated form, timestamps, and the outcome of each attempt. Full card numbers are never stored on our infrastructure; they remain with the acquiring processor.
- Technical information is captured automatically as you browse, covering IP address, device type, browser build, referring page, and interaction events. Verification documents such as passport scans or utility bills are gathered separately when a review is triggered.
- Purposes of processing
- The primary purpose is contractual: without identity and payment data we cannot open an account, credit a balance, or release winnings to you. Processing here rests on the performance of our user agreement.
- A second purpose is regulatory. Anti-money-laundering rules, source-of-funds checks, and licence reporting all require us to retain and, where lawfully compelled, disclose specific records to competent authorities.
- We also rely on legitimate interests to detect bonus abuse, multi-accounting, and payment fraud. Where we send commercial offers, that is done on consent, and each message carries a working unsubscribe link.
- Sharing and international transfers
- Game content is delivered by third-party studios, and payment execution is handled by licensed processors. These partners receive only the minimum data needed to perform their function under written processing agreements.
- Because our infrastructure and suppliers are distributed across several jurisdictions, information may be transferred outside Australia, including to servers in the European Economic Area. Standard contractual clauses or equivalent safeguards apply to such transfers.
- We do not sell personal information. Disclosure to a third party occurs only where you have asked for it, where a supplier needs it to deliver a service, or where a court, regulator, or law enforcement body issues a valid demand.
- Storage periods and your choices
- Account and transaction records are retained for a minimum of five years following account closure, as required by anti-money-laundering legislation. Marketing preferences and analytics data are held for shorter periods and then deleted or aggregated.
- Australian residents may request access to the personal information Bizzo Casino holds about them, ask for corrections to inaccurate entries, or object to direct marketing. We respond to verified requests within thirty days.
- Erasure requests are honoured except where retention is legally mandated; in those cases the record is restricted from ordinary use rather than removed. Complaints that we cannot resolve may be referred to the Office of the Australian Information Commissioner.
This notice describes our current practices and may be amended as our services or legal obligations change. Where local statutory rights exceed what is described here, those rights take precedence.
- Bizzo Casino data protection contact — available via the privacy address listed on our contact page
- Player support team — reachable through in-account live chat for verification and document queries